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Discover answers to common inquiries about account management, prize collection, draw schedules, and participation requirements.
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Account Issues
Common questions about account management and login problems
If your account becomes suspended, please reach out to our customer support team right away. You'll need to provide proper documentation to verify your identity and resolve any pending issues. Our team will walk you through the restoration process and help get your account active again as quickly as possible.
Click the "Forgot Password" link on the login page and enter your registered email address. You'll receive a secure reset link within minutes. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder or contact our support team.
Prize Claims
Everything you need to know about claiming your winnings
Prize claim timeframes differ by jurisdiction. Most states provide approximately 6 months from the draw date, but we strongly recommend checking the specific terms and conditions for your region.
For your convenience, detailed information about claim periods can be found in our terms and conditions section.
We do not charge any fees for prize claims. Your winnings are paid in full, although tax obligations may apply depending on your jurisdiction's laws. We recommend consulting with a financial advisor regarding potential tax implications for large winnings.
Draw Information
Details about draw schedules, results, and procedures
In the unlikely event that a draw is cancelled, all ticket purchases for that specific draw will be automatically refunded to your account. You'll receive notification about the cancellation and confirmation of your refund.
Draw results are typically published within 30 minutes of the official draw taking place. Results are posted on our website and winners are notified via email. You can also check your account dashboard for the latest results.
Eligibility
Requirements for participation and account creation
Currently, participation is limited to Australian residents who purchase tickets through our authorized channels. International players are not eligible to participate at this time. We require valid Australian identification for account verification and prize claims.
You must be 18 years or older to create an account and participate in any lottery games. Age verification is required during the registration process, and we may request additional documentation to confirm your age and identity.
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Stay in Control.
Lottery games should be enjoyable – not a pathway to quick money. Always play with a clear mind, and never spend what you need for essentials like rent, food, or bills. Monitor your balance regularly to stay in control of your spending. If it ever feels overwhelming or you just need someone to talk to, help is available.
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